| Wesley Ashley Wines Return Policy | X |
Return
Policy
Customer satisfaction is very important to all
of us at Wesley Ashley Wines. We are
committed to delivering your product in excellent condition and
fully guarantee all wine purchased from Wesley Ashley Wines,
Inc. If you are dissatisfied in any way with your purchase,
please contact us and we will do our best to correct the
situation. Return authorizations will not
be given and refunds will not be granted for customer shipments
that are shipped at the customer request outside of the safe
temperature range of 55 to 75 degrees F.
Merchandise
Damaged during or from
Shipping
In the
event that you experience a problem with a shipment, please contact
us within 30 days of your purchase date to resolve the
situation. We may require you to return
any unopened bottles to us for quality control information.
Depending on the situation, we may offer you a replacement, a
discount, a refund or an account credit to be used for a later
purchase.
Dissatisfaction with
the Quality of Wine
Received
If you believe that you have received a bottle
of wine that has TCA contamination (i.e. the bottle is “corked”),
please contact us. You will be
required to return the bottle to us for quality control
information. Depending on the situation,
we may offer you a replacement, a discount, a refund or an account
credit to be used for a later purchase.
Refunds
Refunds for items returned within thirty days of
the purchase date will be credited in the same form as the original
payment type. Refunds for items
returned more than thirty days after the purchase date will be in
the form of a credit redeemable on your next
purchase. The original shipping and
handling charges are not refundable. If you have an exchange for
the same dollar amount as the original purchase, no additional
shipping or handling charges will be incurred.
